Effective Date: July 9, 2025
ArborFast & ArborMulch Privacy Policy
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.
1. Introduction
ArborFast and ArborMulch (“Platform,” “we,” “our,” or “us”) respect your privacy and are committed to protecting your information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you when using ArborFast, ArborMulch, their websites, mobile applications, software, and related services. By using the Platform, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.
2. Information We Collect
We may collect the following information:
Account Information
- Name
- Email address
- Phone number
- Mailing address
- Business name
- User account credentials
Job and Project Information
- Service requests
- Property addresses
- Job descriptions
- Project notes
- Estimates
- Invoices
- Communications between users
Photos and Uploaded Content
- Tree photographs
- Property photographs
- Site photographs
- Mulch delivery photographs
- Videos
- Documents
- Attachments
- Measurements
- Project files
Device and Usage Information
- IP address
- Browser type
- Device type
- Operating system
- App version
- Usage activity
- Login history
Location Information
- GPS location
- Address information
- General geographic location
- Mapping and routing information
Payment Information: payments may be processed through third-party providers such as Stripe. ArborFast and ArborMulch do not store complete credit card information on our servers.
3. How We Use Information
We may use information to:
- Provide Platform services
- Process service requests
- Facilitate communication between users
- Facilitate mulch deliveries
- Process subscriptions and payments
- Improve Platform functionality
- Develop new features
- Prevent fraud and abuse
- Provide customer support
- Comply with legal obligations
- Protect Platform security
- Analyze platform performance
4. Photos, Data, and Artificial Intelligence
Users retain ownership of content they upload. By uploading photographs, videos, estimates, measurements, project information, communications, or other content, users grant ArborFast and ArborMulch permission to:
- Store content
- Process content
- Analyze content
- Display content
- Create derivative works
- Improve software functionality
- Train artificial intelligence systems
- Train machine learning systems
- Improve image recognition systems
- Improve estimating systems
- Improve analytics systems
Users acknowledge and agree that uploaded content may be incorporated into proprietary databases, image libraries, artificial intelligence systems, machine learning models, analytics systems, software products, and future technologies. ArborFast and ArborMulch may retain anonymized, aggregated, or de-identified data indefinitely for analytics, research, benchmarking, product development, software improvement, and artificial intelligence training purposes.
5. Information Sharing
We do not sell personal information. We may share information. Between Users: information necessary to facilitate services, estimates, communications, and deliveries may be shared between customers, contractors, drivers, and service providers. Service Providers: we may share information with third-party providers that help operate the Platform, including:
- Payment processors
- Hosting providers
- Cloud storage providers
- Mapping providers
- Analytics providers
- Customer support providers
- Email and SMS providers
Legal requirements: we may disclose information if required by law, court order, subpoena, or governmental request. Business transfers: if ArborFast or ArborMulch is involved in a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy, information may be transferred as part of that transaction.
6. Cookies and Analytics
The Platform may use cookies, analytics tools, pixels, and similar technologies to:
- Remember user preferences
- Maintain login sessions
- Improve performance
- Analyze traffic
- Measure advertising effectiveness
- Improve user experience
Users may disable cookies through browser settings, although certain Platform features may not function properly.
7. Data Retention
We retain information for as long as necessary to:
- Operate the Platform
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Improve Platform functionality
Some information may remain in backups, archives, logs, or aggregated datasets even after account deletion. Anonymized or aggregated information may be retained indefinitely.
8. Security
We use commercially reasonable security measures to protect information. However, no method of electronic transmission or storage is completely secure. Users acknowledge that ArborFast and ArborMulch cannot guarantee absolute security of information transmitted through the internet.
9. User Rights
Subject to applicable law, users may request to:
- Access their information
- Correct inaccurate information
- Delete certain information
- Download available account data
- Opt out of marketing communications
Requests may be submitted through Platform support channels. Certain information may be retained where required by law or for legitimate business purposes.
10. Children’s Privacy
The Platform is intended only for individuals who are at least 18 years old. ArborFast and ArborMulch do not knowingly collect personal information from children under the age of 18. If we become aware that information from a child has been collected, we may delete such information.
11. California Privacy Rights
California residents may have additional rights under applicable privacy laws, including the right to request access to personal information, request deletion of personal information, and request correction of inaccurate information. We do not sell personal information. Requests may be submitted through Platform support channels.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on the Platform. Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.
13. Contact Information
Questions regarding this Privacy Policy may be submitted through ArborFast or ArborMulch customer support channels. By using ArborFast or ArborMulch, you acknowledge that you have read, understood, and agree to this Privacy Policy.
See also our Terms of Service.